Shipping Policy
At nasyard, we strive to provide our customers with a smooth and efficient shipping experience. Below are the details regarding our shipping policies:
Processing Time
- Orders are typically processed within 1-3 business days. During peak seasons or promotional events, processing may take longer.
- You will receive a confirmation email once your order has been processed and shipped.
Total Shipping Time
Total shipping time is the sum of the processing time and the shipping time. Please see below for estimated delivery times:
- USA, CA, UK & EU: 7-14 business days
- AU, NZ & UAE: 8-16 business days
Shipping Rates
- Shipping costs are calculated at checkout based on your location, the weight of the items, and the selected shipping method.
- Occasionally, we offer promotions such as free shipping on orders over a certain amount. Please check our website for current offers.
International Shipping
- We do offer international shipping to select countries. Please note that customs duties and taxes may apply, and the recipient is responsible for any additional fees upon delivery.
- Delivery times for international orders may vary based on the destination.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s progress through the shipping carrier’s website.
Delivery Issues
- If your package is delayed or lost in transit, please contact us at support@nasyard.com. We will work with the carrier to resolve the issue as quickly as possible.
Incorrect Address
- It is the customer’s responsibility to provide the correct shipping address at checkout. If an incorrect address is provided, please contact us immediately to correct it. We cannot guarantee changes after the order has been processed.
- If the package is returned due to an incorrect address, you will be responsible for any additional shipping fees incurred for reshipping the order.
Returns and Exchanges
- For details on our return and exchange policies, please refer to our Refund Policy page.
Contact Information
- If you have any questions or concerns regarding shipping, please reach out to us at support@nasyard.com. We are here to help.